FAQ


When will my order ship?

During the winter we keep all the powder hounds locked up so we can get your gear to you as quick as possible. We try our best to ship all orders received by 11am PST on the same day that they are received. Orders received after 11am PST will ship on the following day. Some orders may take an extra 1-2 days to ship due to abnormal volume, but this is the exception and not the norm. 

When will my order arrive?

Typical delivery times are charted below. (Please note that expedited shipping will get to you in the guaranteed shipping time frame you chose.)

What is your warranty policy?

All 686 products are covered for one year from the date of purchase. You can view the full warranty policy here.

Can I wash my 686 technical outerwear?

All or our technical outerwear is 100% washable, giving you the opportunity to revitalize its appearance and water resistance over time. You can view the full washing and care instructions here. 

What size am I?

Below are size charts for men and women. Please note that all measurements are "body measurements" not garment measurements. Please be sure to measure your own arm, chest, etc and compare it to the chart. 

What fit am I?

Below are comparison charts for all of our fits. Your perfect fit will vary depending the style of technical apparel you want, the size you purchase it in (for example a garment can look baggier if you size up) .

I'M INTERESTED IN WORKING AT 686. WHAT DO I DO?

When we have openings, all 686 full time, part time and internship openings can be viewed here. 

I HAVE SOMETHING I'D LIKE TO SHARE WITH 686. HOW DO I DO THAT?

You can get ahold of us in the following ways: Email us at info@686.com, send us a message on facebook or instagram or @686 on instagram or twitter. 

DO YOU HAVE A WAREHOUSE STORE WHERE I CAN BUY DIRECTLY?

We currently have a Company Store located at our headquarters that is available by appointment only. You can make an appointment here

HOW DO I GET SPONSORED BY 686?

If you think you’ve got what it takes to be a 686 skier or snowboarder send an email with all your info and a link to your video to info@westlifedistribution.com. If you would like to apply to be a part of our GLCR Project, becoming an official GLCR explorer and help provide feedback on new designs, you can apply here.

I would like to be a 686 stockist.

Please send your shop name, address and contact to sales@westlifedistribution.com.

HOW CAN I BECOME A DISTRIBUTOR FOR 686?

Please send your inquiry to sales@westlifedistribution.com and tell us all about your country, especially what sort of snow and mountains there are so we can come visit you on a “scouting” trip.